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The first meeting.

I would venture to say that a lot of people don’t pre interview their protectee. In most cases we deal with an assistant, chief of staff or head of security to hire us for services.

Secondly, often times we don’t meet the protectee until the first day of the detail. There is a quick introduction, if that at all, and everyone starts their protection duties. After a short period you’ll find that working him/her is like dancing with someone with 2 left feet. You get used to their quirks and start to fall into place. Ask yourself, are you providing them optimum service? Maybe you are in your eyes, but have you truly done your full duty?

I always make it a point to dial in a protectee before we get started. Even if it’s in the vehicle after the first meet. I take the first opportunity I get to get them educated and to educate myself on what they don’t like. I try to tell them how we will work them and get some feed back. Hopefully before you even arrived you’ve already assessed why this person needs protection and thus you’ve prepared a team according to the associated threat. Let me just take this moment to say that there are people out there that will hire us as a show of status/power. There is no impending threat at all. Be mindful of that. No back to my point.

It is widely known that C Suite executives commonly do not like security. That being the case, you can literally work your formation right out of a job. Celebrities are more comfortable with that presence.

Advising a client on what their expectations are can help you adjust your protocols to fit their desires and your ultimate goal-Protection. I recently did a 7 man shift on a President of a HUGE well known organization. We were told by his staffers that he wanted the “Secret Service” style package. I was ecstatic because that is what we do. At the end of the detail we received accolades on our professionalism and how we melded in with the USSS when the President of the United States arrived. He was amazed at how we got within the inner circle and was able to park our suburban next to the Beast. BUT this year they’ve asked that we use the same amount of specialists but tone down the footprint. No problem sir.

When I speak to the client some of the things I go over are:
1- don’t exit the vehicle until I open the door
2- what he will see upon arrivals and departures
3- duress signals (dynamic and non)

Is it necessary to introduce the entire shift to the client? Not necessarily. That being the case it’s not your duty to go out of your way to get their attention. Stay in your lane and they will acknowledge your good job.

Real quick let me defines some words:
Client and protectee.
The client is not necessarily your protectee. Example: Aetna may hire you to protect executive John Smith. Aetna pays the bills but John Smith is the protectee. Your protecting John Smith but Aetna contractually controls the business end of the deal. In many cases you deal exclusively with Aetna until you meet John Smith on the day the detail goes hot.

Let’s say Bob Jones owns a company and he needs coverage because he terminated someone and they are threatening him. He hires you directly and pays you as well. He is the client
and the protectee. It’s important to know the difference.

You can search the net anywhere and I would like for you to show me where someone has discussed this topic.

Once again I want to equip the true professionals out here the difference between service and servitude.

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