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The neophyte experience-Readiness

Last week I got an emergency call from a longtime client that needed crisis management support.  As standard protocol I briefed the client and ascertained all of the information necessary to make an assessment, asked questions where needed in order to make sure we deployed the right personnel to fill the billet.

This is a client that I have had for several years and our client provider relationship is the model relationship that any provider should have with a client.  When they call, they advise me of their situation and then ask for recommendations.  This particular incident involved mass terminations with a threat on a specific employee.  After I made my recommendations and terminated the call I started my phone calls to my specialists.  The first call was to a recent BPI and MTMS graduate.  I gave him the standard rundown in which he needed to get ready for a next day duty slot.  I terminated the initial call and told him I would call him back for more details.  This specific detail called for 3 specialists around the clock.  I made subsequent calls to fill the other slots.

I received a sesond call from the client who stated that matters had escalated to the point that the first shift needed to be on site that evening.  I called my recent graduate and told him of the changes.  There was a pause in the conversation.  I told him that I would call him back.  I telephoned the other specialists who escalated their preparation to deploy.  When I called the recent graduate back and the dead sound on the other end was loud.  I told him that I had to make a business decision by filling the slot with someone else.

This blog is about readiness.  I have spoken various times about the importance of being ready.  Having a go bag, clothes set aside for a short notice.  The biggest thing about being ready is mental preparedness.  That means, are you really ready for this business?  My recent graduate is mentally ready but the issue was not his problem, but I blame myself. 

I promised to mentor this man and thought I was doing a ood job.  We talked evereyday and discussed the business and I made sure he attended our first open course, in which he did.  He did extremely well in the course and went back to his home state waiting for the call.  Other members of his class have already been working but he was ready for the call.  The call came and he was NOT ready.

Here is where I failed him.  I never told him how to set his personal affects up for a quick call.  Having a set of underclothes that are never used and ready to grab, suits cleaned and ready to go, extra set of toiletries that are packed only for traveling.  We discussed a go bag but never in detail about contents.  We discussed in depth about short term details but never long term engagements and how to prepare you, and your family for the departure.

You should all understand that you need to stay ready so that you don’t have to get ready.  Are you equipped to leave your house for a long term detail in a moments notice.  This is a business of seconds.  From a business owners perspective readiness is an asset that is under valued.  This is also a section that I broach in my eBook.

2 comments

  1. Mark Fair

    Well if you failed him so did I. Any instructor that is worth his or her salt should be confident in preparing the candidate and I can say that I did not have that simple conversation with the subject. Even if you determine that there may not be enough space for simple conversations regarding admin or mission readiness within the core subjects, as a responsible instructor I should be willing to follow up with a former student. Especially one that so proudly professes the certificate I gave him.

    As experts we should constantly be bringing the young ones up, they dont know the questions to ask so we need to initiate the reach. Or you can just sit back on social media and complain about those that dont know “the biz”. Ask yourself the expeert, what have I done to support the craft or bring a young one up?

    So Eric, save a slice of that failure pie for me, I deserve a bite too.

    ….as usual always in your well,
    Minister.

  2. Mustafaa M.

    Gentlemen,

    Since I know both of you and I know you to be “True Professionals”. I beg to differ, if the individual came to you expressing an interest to get into this industry…then I KNOW before he attended your course he knew what he was embarking on. This is a “2 way street” and he should have been ready to answer the bell. As the ‘Minister” should know since we come from the same alumi…” Big Boy Rules”!!! When you first come in this industry and you are building your brand…you stay hungry and answer the bell when it rings…whenever.

    So to you gentlemen , put the “slices of Failure pie’ back on the counter for another day. Now it is on that individual to realize he missed his first opportunity and too many of those …well the bell may not ring ! Let’s push on and keep up the good work! jSemper Fi

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