You are a guest here.

After yesterday’s blog on the Jay-Z and Beyonce security incident at the Manhattan hospital I realized how much of an issue this really is or can be at any venue we are working.  Many of us have provided protection for clients in buildings, venues and other places where space is rented for some period of time.  Many of these events occur in hotel meeting rooms, convention centers etc.   Often times, access in the room or even the floor is restricted to participants of the event and/or guests.  There are times, however, when the event maybe posted as “open to the public.”  Regardless, of who is invited there is one thing that has to be remembered, unless the client owns the venue, You are a guest in someone else’s place.

In hotels, where other guests have freedom to roam, we often are asked to provide access control for certain meeting spaces.  Many of these events will occupy several rooms on the same floor with limited access to just the participants of the event.  The question is how do you maintain access control amidst other guests within the same hotel.  The answer is with professionalism.  Yea, that word is always used in my blog, but it is always the prevailing answer when you are dealing with people.  Professionalism has to be the watchword of the day because your authority is only perceived.  You are contracted to do a job that where you have very little if any authority, yet the client expects that you have more than you really do.  In the end professionalism will gain you the perceived authority that is necessary to do the job effectively.  The second factor is presence.  If you look the part and act the part-you are the part.  Remember that.  How you speak to a person will direct the conversation in two ways: getting the appropriate response that they are either supposed to be in the event or, a confrontation that will lead to nothing good.  The latter is where you want to avoid.

When you are preparing for the event, it is always wise to see if the client is going to have a staff member working the access of the room as well.  I always like to leave any discrepancies to the client on final decisions if a person is supposed to attend or not.  Our recent example-the Salahis.  Pre-registration helps to minimize issues especially if you have a list to go by.  Badging is the next level of helping us do our job easier and effectively.  It minimizes confrontations is many cases.  When someone approaches the room without the badge it is easier to ask, “Sir/Ma’am, do you have your badge?”  If they do not, then you punt them back to the table with client staffing to deal with.  That’s where you want any confrontations to occur.  Not at the access with the hired protection professionals.

The incident at the Manhattan Lenox Hill Hospital spawned this blog. I have never been to that hospital nor do I know how the room nor floor is set up but I do know security, access control, proactive planning and professionalism which are key essentials to a successful event or baby delivery.

Ok, I’m putting this to rest today unless of course I hear more about how the newborn couple apparently were whisked away driving the wrong way down a Manhattan Street while another (alleged) suburban blocked traffic.  If that becomes more of a story then I will pick it back up.  Let me end by saying that I don’t blame them for taking precautionary measures to minimize attention.  They have that right even if it is part of the celebrity status curse.  Looks like money may not have been spent wisely with the hired help.  If they had BPI Security, there would have been different results-guaranteed.


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